Refund & Return Policy

We want you to love your EverSole experience. If something isn’t quite right, we’re happy to accommodate returns and exchanges within 30 days of delivery, as long as the product is unused, unworn, and in its original packaging.

All returned products are inspected for signs of use or wear before a refund or exchange is processed.

To start a return or exchange, please contact us at:
📧 returns@shopeversole.com

Returns & Exchanges – Important Notes

1. Return shipping costs: Customers are responsible for return postage. We will provide a prepaid return label via email, and the cost of shipping will be deducted from your refund.

2. Tracking requirement: A tracking number must be provided for all returns. Refunds or exchanges cannot be processed until the returned item has been received.

3. Refund timing: Refunds are issued within 5–7 business days after your return is delivered to us. Please note that it may take up to 10 business days for funds to appear in your account, depending on your bank.

International Returns & Exchanges

For international customers, the same conditions apply with slight differences:

1. Return shipping: Customers are fully responsible for arranging and covering return postage.

2. Tracking requirement: A valid tracking number must be provided to confirm delivery of your return.

3. Refund timing: Refunds are processed within 5–7 business days after receipt, though international banks may take up to 10 business days to post funds.